ITIL-4-FOUNDATION PRACTICE MATERIALS & ITIL-4-FOUNDATION BEST QUESTIONS & ITIL-4-FOUNDATION EXAM GUIDE

ITIL-4-Foundation Practice Materials & ITIL-4-Foundation Best Questions & ITIL-4-Foundation Exam Guide

ITIL-4-Foundation Practice Materials & ITIL-4-Foundation Best Questions & ITIL-4-Foundation Exam Guide

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ITIL 4 Foundation Exam Latest Test Cram & ITIL-4-Foundation exam study guide & ITIL 4 Foundation Exam detail study guides

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ITIL 4 Foundation Exam Sample Questions (Q337-Q342):

NEW QUESTION # 337
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

  • A. Monitoring and event management
  • B. Information security management
  • C. Continual improvement
  • D. Service level management

Answer: B

Explanation:
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
https://www.bmc.com/blogs/itil-management-practices/


NEW QUESTION # 338
Which facilitates outcomes that customers want to achieve?

  • A. Organization
  • B. Service
  • C. Warranty
  • D. IT asset

Answer: B


NEW QUESTION # 339
Which statement about emergency changes is CORRECT?

  • A. Emergency changes are not usually recorded in the change schedule
  • B. It is necessary to complete all documentation before an emergency charge is implemented
  • C. Emergency changes are low risk and well understood
  • D. Authorization of emergency changes may be deferred until after implementation

Answer: A

Explanation:
Emergency changes. These are changes that must be implemented as soon as possible; for example, to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly. As far as possible, emergency changes should be subject to the same testing, assessment, and authorization as normal changes, but it may be acceptable to defer some documentation until after the change has been implemented, and sometimes it will be necessary to implement the change with less testing due to time constraints. There may also be a separate change authority for emergency changes, typically including a small number of senior managers who understand the business risks involved."
https://itsm.tools/why-what-change-management/#:~:text=Emergency%20changes.&text=Emergency%20changes%20are%20not%20typically,they%20can%20be%20implemented%20quickly.


NEW QUESTION # 340
When should a workaround be created?

  • A. When a potential permanent solution has been identified
  • B. When a problem cannot be resolved quickly
  • C. As soon as possible, once the incident is logged
  • D. After the resolution of a problem

Answer: B

Explanation:
Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and- problems-workarounds/


NEW QUESTION # 341
What is the definition of "service management"?

  • A. Join activities performed by a service provider and a service consumer to ensure continual value co-creation
  • B. A set of specialized organizational capabilities for enabling value for customers in the form of services.
  • C. A result for a stakeholder enabled by one or more outputs
  • D. A formal description of one or more services, designed to address the needs of a target consumer group

Answer: B

Explanation:
Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills. These capabilities can also include intangible things, like knowledge, management, and skills.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Service%20management%20is%20a%20set,like%20knowledge%2C%20management%20and%20skills.


NEW QUESTION # 342
......

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